📬 How to return an online bulky product ?

Does your item measure more than 100 cm or weigh more than 30 kg? If so,

You have two options to make your return for a standard order:

In store 🏬️: return your items free of charge to the Decathlon store of your choice. You will get a refund on the same payment method used during purchase.

By mail📦 : Do not attempt to mail it yourself. Please contact our customer service team here; our agents will coordinate a home pickup for you.

Responsibilities and Compliance
Package Condition: Decathlon is not responsible for damage occurring during transit. Ensure your product is well-protected.

Policy Compliance: Any return that does not meet our conditions may, at our discretion, be sent back to you at your expense.

Need help? If you encounter any difficulty, our support team is here to guide you step-by-step.