SHIPPING

Fees and delivery

• My order is over CAN$75, why do I have to pay a shipping fee?

Specific product

• Do you offer an installation service for products delivered to my home?
• Are bicycles delivered assembled?

Delivery issues

• My order arrived damaged!
• I received the wrong item, what should I do?
• What if I’m not home at the time of delivery?
• I received part of my order. When will I receive the rest?
• My order is late, what should I do?
• My parcel’s status says “delivered” but I have not received it. What should I do?

Change my delivery

• Can I change my shipping method
• Can I redirect my parcel to another address?

Track my delivery

• Why was my order returned to Decathlon?
• How can I track my parcel?
• What is the delivery time?