Aide & Contact | Décathlon

Customer Service | Decathlon Canada

Advice and answers from our team!

Your answer may be on one of these pages below, so why not take a look there first?

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⚠️ Important Notice
Email Response Time:. Due to an unexpectedly high volume of inquiries, our current email response time is up to 3 business days. For quick assistance, we invite you to check our Order Tracking tool and FAQ.
 Phone Line: Please note that our phone support will be exceptionally closedon Friday, July 31st from 1:00 PM.

Frequently ask questions

Categories

Contact our team!

We're here to help.

Customer service

You can reach our customer support team by email at anytime

📧Email us

Or, give us a call, Monday through Friday from 10am to 6pm EST at:

📞1 (844) 533-3322

Exceptionally closed on Friday, July 31st from 1:00 PM.

Workshop

Maintenance & Repair

Bike tuning, ski waxing, or racket stringing: our experts take care of your gear so you can stay at the top of your game.

Book an appointment with our workshop technicians

Warranty

You can reach our technical support teams 7 days a week by email

For all in-store purchases, please contact your nearest store.

Here

For all online purchases,

Open a warranty claim

Store

Come visit us in store!

Need to test a product or speak with an expert? Find the nearest store to you.

Find a store