How do I track my order?

1. Before Receiving a Shipping Confirmation
If you haven’t received a “shipping confirmation” email, please contact our customer service team for assistance. Generally, orders take 24-48 hours to process before being shipped.

2. Tracking Through Your Decathlon Account
Log in to your account on Decathlon.ca. Under the "Purchase History" section, you’ll find a list of your orders. Click the "Track Order" button located on the right-hand side of the order details to track its status.

3. SMS/Email Notifications
Once your package is with the transportation company, you’ll receive SMS or email updates as it moves through the network. These notifications will include tracking information for your order.

For In-Store Pick-Up Orders
In-store pick-up orders do not have a tracking number. You will receive an email notification when your order is ready for pick-up at the Decathlon Canada store you selected during checkout.

If you have any further questions, don’t hesitate to reach our customer service team.